nestbay Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At nestbay, your satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the quality of our kitchenware, and we want you to feel confident each time you shop with us. Should a purchase fall short of your expectations, our return and refund process is designed to be straightforward, honest, and fair from start to finish.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life products — cannot be sent back to us. That said, if a perishable item reaches you damaged, spoiled, past its expiration date, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement. We simply ask for clear photographic evidence submitted within 48 hours of delivery.

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Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Merchandise marked "Final Sale" at the time of checkout;
• Goods that have been opened, used, or partially consumed (except where defective or spoiled on arrival);
• Digital download codes, e-gift cards, and physical gift cards;
• Products damaged as a result of improper storage, mishandling, or failure to follow the product's care instructions on the customer's part;
• Return requests submitted after the 30-day window without prior written authorization from nestbay.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the specific item(s) you want to return, and the reason for the return. If the item arrived damaged or spoiled, please attach clear photographs of the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your submission and, within 1 business day, provide you with a Return Merchandise Authorization (RMA) number together with detailed return shipping instructions.
3. Pack Securely: Place the item(s) in protective packaging. Clearly write your RMA number on the outside of the shipping box — please do not write directly on the original product packaging.
4. Ship Back: Send the package using a trackable shipping service to the return address included in your RMA email.

Note: Packages returned without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your financial institution or credit card issuer may require an additional 3–10 business days to post the refunded amount to your bank statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a nestbay error (for example, a damaged item or an incorrect item shipped).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or containing spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photographs of the affected items and the shipping package. We will promptly provide a full refund or a free replacement at no additional cost to you.

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Contact Us & Merchant Details

Should you have any questions about your return, the status of a refund, or our return process, please contact our support team directly:

• Official Business Name: nestbay
• Customer Support Email: [email protected]
• Customer Support Phone: 19172099192
• Physical Business & Return Address: 6968 Powellville Rd, Willards, MD 21874-1154, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST